Privacy Policy

Last updated: June 2026

This privacy policy explains how fiesta-escape ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence
• Project details and requirements you share with us
• Property address for site visits and quotations
• Communication records from emails and conversations

We also collect certain information automatically when you visit our website:

• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver the services you have requested
• To communicate with you about your project
• To improve our website and services
• To comply with legal obligations
• To send relevant information about our services, where you have consented

Legal Basis for Processing

We process your personal data based on:

• Your consent, which you can withdraw at any time
• The necessity to perform a contract with you
• Our legitimate business interests, balanced against your rights
• Compliance with legal obligations

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations
• Professional advisers such as accountants and legal counsel
• Regulatory authorities when required by law

Any third parties with whom we share data are required to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. For enquiries that do not proceed to a project, we typically retain data for up to two years. For completed projects, we retain relevant records for seven years to comply with legal and warranty obligations.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]

Address: 47 Parkview Business Centre, Bristol Road, Birmingham B5 7RG, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.